Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact.
A career with us offers continuous growth opportunities through accessible learning tools. You'll be part of a diverse, global network, working with Fortune 500 clients and leading technology partners. Experience an inclusive culture designed for you to thrive and make a tangible difference to clients, colleagues, and communities.
As an entry-level outbound sales role, you will actively engage with Canada-based customers to promote telecom products and services, driving revenue through consultative sales techniques.
Key duties include making high-volume outbound calls, understanding customer needs to propose tailored solutions, and consistently achieving sales targets. You will also professionally handle objections, maintain accurate CRM records, and ensure adherence to all scripts, quality, and process standards. Delivering an outstanding customer experience while maximizing revenue is paramount.
We are seeking individuals with strong communication skills and a clear, neutral English accent, coupled with a natural sales aptitude and persuasive abilities. Candidates should possess excellent active listening skills and demonstrate customer empathy.
A resilient attitude, the capacity to handle rejection effectively, and basic proficiency with systems and CRM tools are essential. A graduate-level education is preferred, with flexibility based on exceptional communication skills. Prior experience in BPO or sales roles, ranging from 2 to 4 years, is highly advantageous.
NTT DATA
Information Technology & Services