Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 2 weeks ago Actively Hiring

Job description

Join NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact.

A career with us offers continuous growth opportunities through accessible learning tools. You'll be part of a diverse, global network, working with Fortune 500 clients and leading technology partners. Experience an inclusive culture designed for you to thrive and make a tangible difference to clients, colleagues, and communities.

Responsibilities

As an entry-level outbound sales role, you will actively engage with Canada-based customers to promote telecom products and services, driving revenue through consultative sales techniques.

Key duties include making high-volume outbound calls, understanding customer needs to propose tailored solutions, and consistently achieving sales targets. You will also professionally handle objections, maintain accurate CRM records, and ensure adherence to all scripts, quality, and process standards. Delivering an outstanding customer experience while maximizing revenue is paramount.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent, coupled with a natural sales aptitude and persuasive abilities. Candidates should possess excellent active listening skills and demonstrate customer empathy.

A resilient attitude, the capacity to handle rejection effectively, and basic proficiency with systems and CRM tools are essential. A graduate-level education is preferred, with flexibility based on exceptional communication skills. Prior experience in BPO or sales roles, ranging from 2 to 4 years, is highly advantageous.

Essential Skills

CommunicationEnglish AccentSalesPersuasionActive ListeningEmpathyResilienceCRM Software

Good to Have

BPO

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services