Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

NTT DATA is seeking enthusiastic individuals for an entry-level outbound sales role focused on engaging Canada-based customers. This is an exciting opportunity to join a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. You'll be part of a pioneering organization, gaining exposure to Fortune 500 clients and world-leading technology partners.

At NTT DATA, we believe in the power of possibility and are dedicated to our people's success. We offer extensive growth opportunities through barrier-free learning, a global network across 57 countries, and a supportive culture where you can truly make a difference. Your ideas are embraced and contribute to our agility.

Responsibilities

As a Customer Sales Executive, you will be responsible for making a high volume of outbound calls to prospective and existing customers. Your primary goal will be to promote telecom products, including plans, upgrades, bundles, and retention offers. You'll need to understand customer needs deeply to recommend tailored solutions and consistently achieve daily, weekly, and monthly sales targets.

Key duties also include handling objections and rejections professionally, maintaining accurate CRM records of all interactions and outcomes, and ensuring strict adherence to scripts, quality, and process standards. Delivering a strong customer experience while maximizing revenue is paramount.

Qualifications

We are looking for candidates with strong communication skills and a neutral, clear English accent. A natural sales mindset coupled with persuasive abilities is essential. You should possess excellent active listening skills and a high degree of customer empathy, along with the resilience to handle rejection effectively.

Basic proficiency in system and CRM handling is required. Eligibility criteria include being a graduate, with some flexibility based on communication skills. We prefer candidates with 2-4 years of experience, ideally within the BPO or sales sector.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Associate at NTT DATA | SkillMX | SkillMX