Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader where people are at the heart of our success. We foster an environment where everyone can thrive, contribute meaningfully, and grow their careers. Embrace opportunities for continuous learning, belonging in an inclusive culture, and making a significant difference to clients and colleagues. As a global pioneer, you'll gain exposure to Fortune 500 clients and work with diverse, intelligent professionals across numerous countries.

NTT DATA offers a comprehensive benefits package, including equipment for your role, virtual paid training, medical, vision, and dental coverage, an Employee Assistance Program, RRSP options, disability benefits, and rewarding recognition programs. We also provide robust internal career advancement opportunities.

Responsibilities

This entry-level outbound sales position involves engaging with customers in Canada to promote telecom products and services. Your primary goal will be to drive revenue through consultative selling.

Key responsibilities include making a high volume of outbound calls, presenting telecom plans, upgrades, bundles, and retention offers. You will focus on understanding customer needs to recommend tailored solutions and consistently achieve daily, weekly, and monthly sales targets. Handling objections and rejections professionally, maintaining accurate CRM records, and ensuring compliance with scripts and quality standards are crucial. Delivering an exceptional customer experience while maximizing revenue is paramount.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent. A proactive sales mindset with persuasive abilities is essential.

Successful candidates will demonstrate active listening skills, customer empathy, and resilience to effectively handle rejection. Basic proficiency in system and CRM handling is also required.

Eligibility includes being a graduate (flexibility offered based on communication skills) and possessing 2-4 years of experience, preferably in BPO or sales roles. This role operates on a US-Canada Shift (Night Shift) with 10-hour working days and is 100% Work from Office. Company-provided pick-up and drop facilities are available for night shifts.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Associate at NTT DATA | SkillMX | SkillMX