Call Center Senior Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader where your contributions truly matter. We are committed to fostering an inclusive environment that supports your growth and allows you to be your best self. Be part of a pioneering team, working with Fortune 500 clients and a diverse network of professionals worldwide.

This is an entry-level outbound sales opportunity focused on engaging customers in Canada. You will promote telecom products and services, driving revenue through effective, consultative selling. We offer a supportive environment with ample learning tools and a chance to make a real difference.

Responsibilities

Your role will involve making a high volume of outbound calls to prospective and existing customers. You'll actively promote telecom products, including plans, upgrades, and retention offers, while understanding individual customer needs to recommend tailored solutions. Key to this position is achieving daily, weekly, and monthly sales targets, handling objections professionally, and maintaining accurate CRM records of all interactions.

Ensuring compliance with scripts, quality, and process standards is crucial. You will be responsible for delivering an exceptional customer experience while simultaneously maximizing revenue. This position is ideal for individuals with a strong sales aptitude and a drive to succeed in a dynamic environment.

Qualifications

We are seeking candidates with strong communication skills, possessing a neutral and clear English accent. A proactive sales mindset with persuasive abilities is essential. You should demonstrate excellent active listening skills and customer empathy, along with resilience to handle rejection effectively. Basic proficiency in system and CRM handling is also required.

Graduates are welcome to apply, with flexibility based on strong communication skills. While 1-2 years of experience is preferred, freshers with the right attitude and skills are encouraged to apply. Prior experience in BPO or sales is a plus. The role operates on a US-Canada Shift (Night Shift) with 10-hour working shifts and includes company-provided transportation for night shifts.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM SoftwareOutbound Calling

Good to Have

BPO ExperienceSales Experience

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Associate at NTT DATA | SkillMX | SkillMX