Join NTT DATA as a Call Center Senior Associate and embark on a career where your contributions are valued. We are a global leader committed to fostering an inclusive environment where talent thrives. Our culture emphasizes growth, belonging, and making a significant difference for our clients and communities.

This role offers ongoing opportunities for career development through extensive self-learning tools. You'll be part of a diverse, international network, contributing to the success of Fortune 500 clients and collaborating with leading technology partners worldwide.

We are seeking individuals who are passionate about sales and customer engagement. This entry-level position is ideal for those looking to build a career in a dynamic sales environment.

As a Senior Associate, you will be responsible for making high-volume outbound calls to connect with potential and existing customers. Your primary goal will be to promote telecom products and services, driving revenue through consultative selling techniques.

You will actively listen to understand customer needs and recommend tailored solutions. Achieving daily, weekly, and monthly sales targets is crucial. You will also handle customer objections and rejections with professionalism, ensuring accurate CRM record-keeping for all interactions.

Maintaining compliance with company scripts, quality standards, and processes is essential. Delivering an exceptional customer experience while maximizing revenue opportunities will be key to your success in this role.

Ideal candidates will possess strong communication skills with a clear and neutral English accent, coupled with a natural sales mindset and persuasive abilities. Active listening skills and customer empathy are vital for understanding and addressing client needs effectively.

Resilience and the capacity to handle rejection gracefully are important attributes for this position. Basic proficiency in system and CRM handling is also required.

Applicants should be graduates, though flexibility may apply based on exceptional communication skills. While 0-2 years of experience is preferred, freshers are welcome. Prior experience in BPO or sales is a plus.