Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA as a Senior Associate, a dynamic entry-level outbound sales role focused on connecting with Canada-based customers. Your primary mission will be to drive revenue by promoting telecom products and services through consultative selling.
NTT DATA values its people, offering a supportive environment for growth and belonging. You'll have access to extensive learning resources, be part of a global team with a strong emphasis on inclusivity, and have the opportunity to make a significant impact.
This role offers exposure to Fortune 500 clients and leading technology partners. You'll collaborate with over 40,000 diverse colleagues across 57 countries, delivering services in more than 200 nations.
Engage with prospective and current customers through high-volume outbound calls.
Actively promote a range of telecom products, including plans, upgrades, bundles, and retention offers.
Identify customer needs and propose customized solutions to meet their requirements.
Consistently achieve daily, weekly, and monthly sales targets.
Professionally manage customer objections and rejections.
Maintain precise records of calls, conversions, and follow-ups within the CRM system.
Adhere strictly to scripts, quality standards, and established processes.
Deliver an exceptional customer experience while optimizing revenue generation.
Possess strong communication skills with a clear and neutral English accent.
Exhibit a proactive sales mindset and persuasive capabilities.
Demonstrate excellent active listening skills and genuine customer empathy.
Show resilience and the ability to handle rejection effectively.
Proficiency in basic system and CRM operations is required.
Applicants should be graduates, though flexibility exists based on communication proficiency.
A minimum of 2 to 4 years of relevant experience, preferably in BPO or sales, is preferred.
NTT DATA
Information Technology & Services