NTT DATA is seeking enthusiastic individuals for a Call Center Senior Associate position, focused on outbound sales. This role involves engaging with Canada-based customers to promote telecommunication products and services, driving revenue through effective consultative selling.

Join a global organization committed to your growth and development, where your contributions are valued. NTT DATA fosters an inclusive environment, providing opportunities to make a significant difference to clients, colleagues, and communities. You will collaborate with a diverse network of professionals across the globe, working with Fortune 500 clients and leading technology partners.

This entry-level outbound sales role requires making a high volume of calls to potential and existing customers. Key responsibilities include effectively promoting telecom products such as plans, upgrades, bundles, and retention offers. It's crucial to understand customer needs and recommend personalized solutions to achieve daily, weekly, and monthly sales targets.

Professionally handling objections and rejections is vital for success. You will be responsible for maintaining accurate CRM records of all interactions, including calls, conversions, and follow-ups. Adherence to scripts, quality standards, and process guidelines is essential to ensure a strong customer experience and maximize revenue.

Candidates should possess strong communication skills with a neutral and clear English accent. A natural sales mindset and the ability to persuade are key assets for this role. Active listening skills and genuine customer empathy are essential for building rapport and understanding client needs. Resilience and the capacity to handle rejection professionally are also important qualities.

Basic proficiency in system and CRM handling is required. Eligibility includes being a graduate, with flexibility based on exceptional communication skills. While 0-2 years of experience is preferred, freshers are encouraged to apply, especially those with prior BPO or sales experience. This position operates on a US-Canada Shift basis, requiring a 10-hour work day, with company-provided transportation for night shifts and a 100% work-from-office model.