NTT DATA is a global technology leader committed to fostering a work environment where every individual thrives and contributes meaningfully. We champion a culture of continuous growth, offering extensive learning resources and opportunities for career advancement.

Join a diverse, inclusive team that values your unique contributions. As a pioneer in the industry, you'll collaborate with Fortune 500 clients and world-leading technology partners, becoming part of a network of over 40,000 professionals across 57 countries.

This role operates on a US-Canada Shift, typically involving 10-hour shifts, including breaks. The position is 100% onsite, with company-provided transportation for night shifts.

This Senior Analyst role blends individual sales expertise with essential team support functions. You will be responsible for managing high-value sales interactions and serving as a Subject Matter Expert (SME) to assist agents on the floor.

Key duties include coaching and mentoring team members to enhance performance, monitoring call quality to ensure standards are met, and assisting with the onboarding and training of new staff. You will also track team and individual metrics, handle critical escalations, and contribute to performance reporting and dashboard creation.

We are seeking candidates with a strong background in international BPO or sales, ideally with 2–5 years of relevant experience. A proven track record in coaching and mentoring, coupled with exceptional communication and objection-handling skills, is essential.

Candidates must demonstrate the ability to multitask effectively in a fast-paced environment. Prior experience as an SME or in team handling is highly preferred for this position.