Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact, offering continuous growth opportunities through extensive self-learning tools.

Experience a sense of belonging in our global organization, where an inclusive atmosphere allows you to be your best self. Contribute to a team where your ideas are welcomed and drive our agility, making a tangible difference for clients, colleagues, and communities.

We are proud to be a global pioneer, offering exposure to Fortune 500 clients and world-leading technology partners. Work alongside a network of over 40,000 diverse professionals across 57 countries, delivering services worldwide.

NTT DATA provides essential equipment for your role, virtual paid training, and a comprehensive benefits package, including medical, vision, and dental insurance. Access an Employee Assistance Program, RRSP options, and Short/Long-Term Disability benefits. Enjoy rewards, recognition, and internal career advancement opportunities.

This role blends individual sales contributions with team leadership, focusing on coaching, subject matter expertise, and resolving complex issues. You will manage high-value sales interactions and provide crucial floor support to agents.

Responsibilities include mentoring team members, monitoring call quality to deliver constructive feedback, and assisting with onboarding and training new hires. You will track team and individual performance metrics, manage escalations and critical client situations, and support the creation of essential reports and dashboards.

We seek individuals with robust sales experience, preferably within the telecom or BPO sectors. Exceptional communication skills are essential, alongside a proven ability to coach and mentor effectively. A strong aptitude for objection handling and the capacity to multitask efficiently under pressure are vital for success in this role.

Candidates should possess 3 to 5 years of experience in international BPO or sales environments. Prior experience as a Subject Matter Expert (SME) or in team handling roles is highly preferred.