Join NTT DATA, a global leader committed to attracting and nurturing top talent, fostering an inclusive environment where contributions are valued. We believe in possibility, driven by our people who make it happen. At NTT DATA, your work matters.

This role offers ongoing career growth opportunities with barrier-free learning resources. You'll be part of a global organization where you can belong and shine in an inclusive setting. Make a difference to clients, colleagues, and communities with your embraced ideas that keep us agile. As a global pioneer, gain exposure to Fortune 500 clients and leading technology partners within a network of over 40,000 diverse colleagues across 57 countries.

This position blends individual sales contributions with team support, encompassing coaching, SME guidance, and escalation management. Key duties include handling high-value sales calls, providing floor support as an SME, coaching and mentoring team members, monitoring call quality, assisting with onboarding and training, tracking performance, managing escalations, and supporting reporting.

You will be responsible for overseeing complex sales interactions and ensuring agents receive expert assistance. Your role is crucial in developing team capabilities and maintaining service standards through feedback and training.

We are seeking candidates with 2-5 years of experience in international BPO or sales, with a preference for telecom backgrounds. Essential skills include strong sales acumen, excellent communication, effective coaching and mentoring abilities, robust objection handling, and the capacity to multitask under pressure. SME or team handling experience is highly desirable.

This role operates on a US–Canada Shift (Night Shift) with 10-hour shifts, including breaks. The position is 100% Work from Office in Gurugram, HR, India, and includes company-provided transportation for night shifts.