Join NTT DATA, a global leader in IT services and business solutions, where our people are at the core of our success. We foster an environment where talent thrives, contributions are valued, and everyone feels a sense of belonging. Discover a career filled with growth opportunities, global exposure to Fortune 500 clients, and the chance to make a real difference.

NTT DATA offers a comprehensive benefits package, including virtual paid training, medical, vision, and dental coverage, an Employee Assistance Program, RRSP options, and disability benefits. We also provide company-provided equipment and reward and recognition programs to celebrate achievements and support internal career advancement.

As a Senior Sales Executive / Team Lead, you will play a hybrid role, balancing individual sales achievements with team support. Your responsibilities will include handling complex, high-value sales calls, acting as a Subject Matter Expert (SME) and providing floor support to agents.

You will also be instrumental in coaching and mentoring team members, monitoring call quality, and delivering constructive feedback. This role involves assisting with onboarding and training new hires, tracking team and individual performance metrics, and expertly handling escalations and critical customer cases. Additionally, you will support reporting and dashboard creation to inform strategic decisions.

We are seeking experienced professionals with 3-5 years of proven experience in international BPO or sales roles. A background as an SME or in team handling is highly preferred.

Essential skills include strong sales acumen, exceptional communication abilities, and a knack for coaching and mentoring. Candidates must possess robust objection handling skills and the capacity to multitask effectively under pressure. This is a full-time, work-from-office position aligned with US-Canada night shifts, offering company-provided transportation for convenience.