NTT DATA is a global IT services company that values its people and fosters an environment where everyone can thrive. Join a team dedicated to making a difference for clients, colleagues, and communities. Be part of a pioneering organization with opportunities for career growth, global exposure, and a supportive, inclusive culture.

This role offers a unique blend of individual sales contributions and team support. You will be instrumental in coaching, providing subject matter expertise, and managing escalations, contributing to both personal and team success within a dynamic international sales environment.

As a Senior Analyst, you will manage complex, high-value sales calls and serve as a subject matter expert for agents, offering crucial floor support. You will also be responsible for coaching and mentoring team members, monitoring call quality, and providing constructive feedback.

Your duties will include assisting with onboarding and training new agents, diligently tracking team and individual performance metrics, and expertly handling escalations and critical customer cases. You will also support the creation of essential reporting and dashboards to inform strategic decisions.

This position requires a minimum of 2 to 5 years of experience in an international BPO or sales environment. Strong proficiency in sales techniques and excellent communication skills are essential for success in this role.

Candidates should demonstrate a solid ability to coach and mentor others, coupled with robust objection handling capabilities. The capacity to multitask effectively under pressure and manage a diverse range of responsibilities is also a key requirement. Prior experience as a Subject Matter Expert or in team handling is preferred.