NTT DATA is dedicated to nurturing top talent and fostering an inclusive environment where every individual feels valued. Our commitment to possibility is fueled by our people, making a significant impact for our clients, colleagues, and communities. Join a global pioneer with exposure to Fortune 500 clients and world-leading technology partners.

This role involves managing high-value sales calls, acting as a Subject Matter Expert (SME) for agents, and providing floor support. You will coach and mentor team members, monitor call quality, and assist with onboarding and training. Tracking performance, handling critical escalations, and supporting reporting are also key duties.

Candidates should possess 3-5 years of experience in international BPO or sales, with a preference for SME or team handling experience. Essential skills include strong sales acumen, excellent communication, effective coaching and mentoring abilities, robust objection handling, and the capacity to multitask under pressure.