Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our dedicated people. At NTT DATA, your work makes a difference.

Experience continuous career growth with access to extensive self-learning tools. Belong to a global community that celebrates diversity and empowers you to be your best self. Make a significant impact on clients, colleagues, and communities, with your ideas driving agility and innovation.

We provide all necessary equipment, virtual paid training, and a comprehensive benefits package including medical, vision, dental, an Employee Assistance Program, RRSP options, disability coverage, and rewards programs. Internal advancement opportunities are readily available.

This hybrid role merges individual sales contributions with team support, including coaching, Subject Matter Expert (SME) guidance, and escalation management. You will handle complex, high-value sales calls and act as an SME, offering floor support to agents.

Key duties involve coaching and mentoring team members, monitoring call quality, providing feedback, and assisting with onboarding and training. Performance tracking for both individuals and the team is crucial, as is managing escalations and critical cases, alongside supporting reporting and dashboard maintenance.

We are seeking individuals with 3-5 years of experience in international BPO or sales, preferably with expertise in telecom or BPO sales.

Essential skills include strong sales acumen, excellent communication capabilities, and proven ability in coaching and mentoring. Proficiency in objection handling and the capacity to multitask effectively under pressure are vital for success in this role.