Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Embark on an exciting career journey with NTT DATA, a global leader focused on people and innovation. We foster an inclusive environment where your contributions are valued, offering continuous growth opportunities and exposure to Fortune 500 clients and world-class technology partners.

This entry-level role is ideal for individuals passionate about sales and customer engagement. You'll be at the forefront of promoting telecom products and services, driving revenue, and delivering exceptional customer experiences. Join a dynamic team where your potential can truly shine.

Responsibilities

Engage prospective and existing customers through high-volume outbound calls, promoting a range of telecom products and services including plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend customized solutions. Consistently meet daily, weekly, and monthly sales targets. Professionally manage objections and rejections while maintaining accurate CRM records of all interactions and outcomes. Adhere to script, quality, and process standards to ensure compliance and a superior customer experience, ultimately maximizing revenue.

Qualifications

We are seeking candidates with strong English communication skills and a clear, neutral accent, coupled with a natural sales mindset and persuasive abilities. Essential qualities include active listening, customer empathy, and the resilience to handle rejection effectively. Basic proficiency in system and CRM handling is also required. A graduate degree is preferred, with flexibility based on exceptional communication skills. Prior experience of 1-2 years in BPO or sales roles is advantageous.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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