Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader where your contributions truly matter. We foster a culture of belonging and growth, offering extensive learning opportunities and a supportive environment. As a global pioneer, you'll collaborate with Fortune 500 clients and world-leading technology partners.

This entry-level outbound sales role is perfect for individuals eager to build a career in sales. You will engage with Canada-based customers, promoting innovative telecom products and services. Your primary goal will be to drive revenue through consultative selling, making a tangible difference for our clients.

Responsibilities

Engage with customers through a high volume of outbound calls, promoting a range of telecom products, including plans, upgrades, bundles, and retention offers.

Understand individual customer needs to recommend personalized solutions. Consistently achieve daily, weekly, and monthly sales targets.

Professionally manage objections and handle rejections. Maintain precise CRM records of all interactions, including conversions and follow-up actions.

Ensure adherence to all scripts, quality assurance, and process standards. Deliver an exceptional customer experience while maximizing revenue generation.

Qualifications

We are looking for candidates with strong English communication skills and a clear, neutral accent. A natural sales mindset and persuasive ability are essential.

Excellent active listening skills and genuine customer empathy are required. Resilience and the capacity to handle rejection are key attributes for success in this role. Basic proficiency in system and CRM handling is necessary.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM SoftwareCustomer Service

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX