Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and building an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people.

A career here offers continuous growth opportunities through barrier-free learning resources. You'll be part of a global network, belonging to an inclusive culture that allows you to be your best self. Make a significant difference to clients, colleagues, and communities with your impactful ideas, contributing to our agile operations.

As a global pioneer, you will gain exposure to Fortune 500 clients and leading technology partners. Collaborate with over 40,000 diverse colleagues across 57 countries, delivering services worldwide. Your role is pivotal in our mission to drive innovation and client success.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote and sell telecom products and services. Understand individual customer needs to recommend tailored solutions, aiming to achieve daily, weekly, and monthly sales targets.

Effectively handle customer objections and rejections with professionalism. Maintain accurate records of all interactions, conversions, and follow-ups within the CRM system. Ensure adherence to scripts, quality standards, and process requirements, all while delivering an exceptional customer experience that maximizes revenue.

Qualifications

We seek individuals with strong English communication skills and a clear, neutral accent. A proactive sales mindset and persuasive abilities are essential.

Candidates should possess excellent active listening skills and demonstrate customer empathy. Resilience and the capacity to handle rejection are crucial for success in this role. Basic proficiency in system and CRM handling is also required.

This is an entry-level position, open to graduates with 0–2 years of experience. Freshers are welcome, and prior experience in BPO or sales is preferred but not mandatory. The role requires a commitment to a 100% work-from-office model in Gurugram, with a US-Canada shift and company-provided transportation for night shifts.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services