Join NTT DATA as a Call Center Associate and embark on a fulfilling career in sales. This entry-level position focuses on outbound sales to Canada-based customers, promoting telecommunication products and services. You'll play a vital role in driving revenue through consultative selling and providing an exceptional customer experience.

At NTT DATA, we champion growth, belonging, and making a tangible difference. As a global pioneer, you'll collaborate with Fortune 500 clients and leading technology partners, benefiting from a diverse network of over 40,000 colleagues worldwide. We are dedicated to fostering an inclusive environment where your contributions are valued and you can thrive.

Your core responsibilities will involve making a high volume of outbound calls to connect with prospective and existing customers. You will be tasked with promoting a range of telecom products, including plans, upgrades, bundles, and retention offers. A key aspect of the role is understanding individual customer needs to recommend tailored solutions and consistently achieving daily, weekly, and monthly sales targets.

Professionally handling objections and rejections is crucial. You will also maintain accurate CRM records detailing calls, conversions, and follow-up actions. Ensuring adherence to scripts, quality standards, and process guidelines is essential for success. Ultimately, your goal is to deliver a strong customer experience while simultaneously maximizing revenue.

We are seeking individuals with strong communication skills and a neutral, clear English accent. A genuine sales mindset with persuasive abilities is essential for this role. You should possess excellent active listening skills and a high degree of customer empathy. Resilience and the capacity to handle rejection professionally are key attributes.

Basic proficiency in system and CRM handling is required. While a graduate degree is flexible based on communication skills, 1-2 years of experience is preferred, though freshers are welcome. Prior experience in BPO or sales roles is advantageous. This position operates on a 100% work-from-office basis, aligning with US-Canada shifts, and includes company-provided transportation for night shifts.