Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

NTT DATA is a global leader committed to fostering a supportive environment where every individual's contribution is valued. We believe in unlocking potential and are dedicated to attracting and nurturing top talent. Embark on a career with us and discover continuous opportunities for growth through accessible learning resources.

Join an inclusive global community where you can be your authentic self. Our people-focused culture empowers you to thrive, making a significant difference to our clients, colleagues, and communities. As a global pioneer, you'll collaborate with Fortune 500 clients and world-leading technology partners, connecting with over 40,000 diverse professionals worldwide.

Responsibilities

This entry-level outbound sales role involves proactively reaching out to customers in Canada to promote telecom products and services. The primary objective is to drive revenue through effective consultative selling.

Key duties include making a high volume of outbound calls, presenting telecom plans, upgrades, and retention offers, and understanding customer needs to suggest personalized solutions. You will be responsible for meeting daily, weekly, and monthly sales targets, professionally handling objections, and maintaining accurate CRM records. Adherence to scripts, quality standards, and processes is essential for delivering an excellent customer experience while maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent, coupled with a natural sales acumen and persuasive abilities. Essential traits include active listening, customer empathy, and resilience to effectively manage rejection.

Candidates should possess basic system and CRM handling capabilities. While a graduate degree is preferred and can be flexible based on communication skills, 1-2 years of experience in BPO or sales is advantageous, though freshers are encouraged to apply.

Essential Skills

CommunicationSalesCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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