Join NTT DATA as a Call Center Associate in a dynamic outbound sales role. This entry-level position focuses on engaging with Canada-based customers to promote telecom products and services. You'll be instrumental in driving revenue through effective consultative selling, contributing to a global organization known for its commitment to talent growth and an inclusive environment. At NTT DATA, your contributions are valued, and you'll have ample opportunities to develop your career and make a real difference.

Your key responsibilities will include making a high volume of outbound calls to potential and existing customers. You will actively promote various telecom products such as plans, upgrades, bundles, and retention offers. Crucially, you'll need to understand individual customer needs to recommend the most suitable solutions. Achieving daily, weekly, and monthly sales targets is paramount. Handling customer objections and rejections professionally is a core part of the role. You will be responsible for maintaining accurate records of calls, conversions, and follow-ups in the CRM system. Ensuring compliance with all scripts, quality, and process standards is essential. Ultimately, the goal is to deliver an excellent customer experience while maximizing revenue.

We are seeking individuals with strong communication skills and a neutral, clear English accent. A proactive sales mindset coupled with persuasive abilities is essential. You should possess excellent active listening skills and a strong sense of customer empathy. Resilience and the capacity to handle rejection are vital for success in this role. Basic proficiency in system and CRM handling is also required. Graduates are welcome, with flexibility based on communication skills. We are open to candidates with 0-2 years of experience, including freshers. Prior experience in BPO or sales is preferred but not mandatory.