Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Embark on a rewarding career journey with NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people who make it all happen. At NTT DATA, your work makes a significant impact.

A career here offers continuous opportunities for professional growth through accessible learning resources. You'll join a global community where you can truly belong, empowered to be your best self in an inclusive setting. Become part of a team where you can make a tangible difference to clients, colleagues, and communities, with your innovative ideas embraced and utilized to maintain our agility.

As a global pioneer, you'll gain exposure to Fortune 500 clients and world-leading technology partners. You'll collaborate with over 40,000 diverse and intelligent colleagues across 57 countries, contributing to services delivered in over 200 nations.

Responsibilities

This entry-level outbound sales position focuses on connecting with Canada-based customers to promote cutting-edge telecom products and services. Your primary goal will be to drive revenue through effective consultative selling.

Key duties include making a high volume of outbound calls to potential and existing customers, actively promoting telecom offerings such as plans, upgrades, bundles, and retention strategies. You will be expected to understand individual customer needs to recommend personalized solutions, consistently achieving daily, weekly, and monthly sales targets. Professional handling of objections and rejections is crucial, as is maintaining accurate CRM records for all interactions, conversions, and follow-ups. Adherence to scripts, quality, and process standards is essential, ensuring a strong customer experience while simultaneously maximizing revenue.

Qualifications

Ideal candidates will possess strong communication skills with a neutral and clear English accent, coupled with a natural sales mindset and persuasive abilities. A capacity for active listening and genuine customer empathy is vital for success in this role.

Resilience and the ability to handle rejection professionally are key attributes. Basic proficiency in system and CRM handling is also required. Applicants should be graduates, with flexibility based on strong communication skills. We prefer candidates with 1-2 years of prior experience, particularly in BPO or sales roles.

Essential Skills

English CommunicationSales AcumenPersuasionActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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