Join NTT DATA as a Call Center Associate and embark on an exciting entry-level outbound sales journey. This role focuses on engaging Canada-based customers to promote and sell telecom products and services. You'll be instrumental in driving revenue through effective consultative selling techniques. At NTT DATA, we believe in fostering a people-first environment where your contributions are valued and you have ample opportunities for career growth within a global organization.

Engage in high-volume outbound calls to connect with potential and existing customers. Effectively promote various telecom products, including plans, upgrades, and retention offers. Identify customer needs and propose tailored solutions. Consistently achieve daily, weekly, and monthly sales targets. Professionally manage objections and rejections. Maintain accurate records of calls, conversions, and follow-ups in the CRM system. Ensure adherence to all scripts, quality standards, and processes. Deliver an exceptional customer experience while maximizing revenue.

A strong command of English with a neutral and clear accent is essential. A natural sales mindset combined with persuasive abilities is key. Demonstrating active listening skills and customer empathy will be crucial. Resilience and the capacity to handle rejection gracefully are highly valued. Basic proficiency in system and CRM handling is required. While a graduate degree is preferred, flexibility exists based on exceptional communication skills. Prior experience of 1-2 years in BPO or sales is advantageous, though freshers are welcome to apply.