Call Center Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to attracting and nurturing top talent in an inclusive environment where contributions are valued. We believe in possibility, and our people make it happen. Your role at NTT DATA will be significant, impacting clients, colleagues, and communities. Gain exposure to Fortune 500 clients and world-leading technology partners within a network of over 40,000 diverse professionals across 57 countries.
This is an entry-level outbound sales opportunity focused on engaging Canada-based customers. You'll be promoting telecom products and services, driving revenue through consultative selling in a 100% work-from-office setting. Enjoy the benefits of a US–Canada Shift (night shift) with company-provided transportation for your convenience.
Engage in high-volume outbound calls to prospective and existing customers, promoting a range of telecom products including plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend tailored solutions, consistently achieving daily, weekly, and monthly sales targets. Professionally manage objections and rejections, maintaining accurate CRM records of all interactions, conversions, and follow-ups. Adhere strictly to scripts, quality, and process standards while delivering an exceptional customer experience that maximizes revenue.
We are seeking individuals with strong communication skills and a neutral, clear English accent, coupled with a natural sales mindset and persuasive ability. Essential skills include active listening, customer empathy, and resilience to effectively handle rejection. Basic proficiency in system and CRM handling is also required. Candidates should possess 1-2 years of experience, with a preference for BPO or sales backgrounds. A graduate degree is preferred, though exceptional communication skills may be considered.
NTT DATA
Information Technology & Services