Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. Experience a career that offers continuous growth through barrier-free learning and development tools.

We cultivate a global community where you can belong and thrive. Be part of a team where your ideas are embraced, making a tangible difference to clients and colleagues. As a global pioneer, you will gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

This entry-level outbound sales role involves engaging Canada-based customers to promote exciting telecom products and services. You will drive revenue growth through consultative selling, making high-volume outbound calls to both prospective and existing clients.

Key duties include understanding customer needs to recommend tailored solutions, achieving daily, weekly, and monthly sales targets, and handling objections professionally. You will also maintain accurate CRM records, ensure adherence to scripts and quality standards, and deliver exceptional customer experiences while maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a neutral, clear English accent. A competitive sales mindset with persuasive abilities is essential, alongside active listening skills and customer empathy. Candidates should possess resilience and the capacity to handle rejection effectively.

Basic proficiency in system and CRM handling is required. This role is open to graduates, with flexibility based on communication skills. While 1-2 years of experience is preferred, freshers are welcome, particularly those with BPO or sales backgrounds. The work schedule includes a US-Canada shift (night shift) with 10-hour shifts and company-provided transportation.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM SoftwarePersuasion

Good to Have

BPOTelecom Sales

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX