Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 2 weeks ago Actively Hiring

Job description

Join NTT DATA, a global leader where your contributions truly matter. We are dedicated to fostering an environment where talent thrives, promoting belonging, and ensuring every individual can reach their full potential. At NTT DATA, we believe in the power of possibility, driven by our exceptional people.

Embark on a career with us and experience continuous growth opportunities through extensive learning resources. Become part of an inclusive, global community where you can be your authentic self and make a significant impact on clients, colleagues, and communities. You'll be a pioneer, engaging with Fortune 500 clients and world-class technology partners, collaborating with a diverse network of over 40,000 professionals across 57 countries.

Responsibilities

This entry-level outbound sales role involves proactively engaging with Canada-based customers to promote telecommunication products and services. You will be responsible for driving revenue through effective consultative selling techniques.

Key duties include making a high volume of outbound calls, understanding customer needs to offer tailored solutions, and consistently achieving daily, weekly, and monthly sales targets. Professional handling of objections and rejections is crucial, alongside maintaining accurate records in the CRM system for calls, conversions, and follow-ups. Adherence to scripts, quality standards, and process guidelines is essential to deliver an exceptional customer experience while maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent. A genuine sales mindset with persuasive abilities is essential, complemented by active listening skills and customer empathy.

Resilience and the capacity to handle rejection professionally are highly valued. Basic proficiency in system and CRM handling is required. Eligibility includes being a graduate, with flexibility based on exceptional communication skills. While 0-2 years of experience is preferred, freshers are welcome, and prior experience in BPO or sales is a plus.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM Software

Good to Have

BPOSales Experience

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX