Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is a global technology leader committed to fostering a supportive environment where employees thrive and contribute significantly. We believe in the power of possibility, driven by our dedicated people. Join us and experience a career that offers continuous growth, a sense of belonging within an inclusive global community, and the opportunity to make a real difference for clients, colleagues, and communities. As a pioneer in the industry, you'll gain exposure to Fortune 500 clients and leading technology partners, working alongside a diverse network of over 40,000 professionals across 57 countries.

Responsibilities

As an Entry-level Sales Executive, you will connect with Canada-based customers through high-volume outbound calls to promote telecom products and services. Your role involves understanding customer needs, recommending tailored solutions, and driving revenue through consultative selling. You will be responsible for achieving daily, weekly, and monthly sales targets, professionally handling objections, and maintaining accurate CRM records of all interactions. Adherence to scripts, quality, and process standards is crucial, ensuring a strong customer experience while maximizing sales.

Qualifications

We are seeking individuals with strong English communication skills and a neutral, clear accent, possessing a natural sales mindset and persuasive abilities. Active listening, customer empathy, and resilience in handling rejection are essential qualities. Basic proficiency in system and CRM handling is also required. A graduate degree is preferred, with flexibility based on exceptional communication skills. Prior experience of 1-2 years, particularly in BPO or sales roles, is advantageous.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX