Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where contributions are valued. We believe in possibilities, driven by our people. This is an entry-level outbound sales position focused on engaging customers, promoting telecom services, and boosting revenue through expert consultation.

Responsibilities

Engage high-volume outbound calls to potential and existing customers, effectively promoting telecom products such as plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend personalized solutions. Consistently achieve daily, weekly, and monthly sales targets, while professionally handling objections and rejections. Maintain precise CRM records of all interactions, conversions, and follow-ups, ensuring adherence to scripts, quality, and process standards to deliver exceptional customer experiences and maximize revenue.

Qualifications

Possess strong communication skills with a clear and neutral English accent, complemented by a natural sales mindset and persuasive abilities. Exhibit active listening skills and genuine customer empathy. Demonstrate resilience and the capacity to handle rejection effectively. Basic proficiency in system and CRM handling is essential. Eligibility requires a graduate-level education (flexible based on strong communication skills) and 1-2 years of prior experience, preferably in BPO or sales environments.

Essential Skills

English ProficiencyPersuasive CommunicationActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX