Call Center Associate

NTT DATA

Up to 2 yrs Noida Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in possibilities, powered by our people. As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, working with a diverse network of colleagues worldwide.

This entry-level outbound sales role is designed to engage Canada-based customers, promote cutting-edge telecom products and services, and significantly drive revenue through consultative selling techniques. It's an opportunity to grow your career with ongoing learning support and be part of a team where your ideas make a real impact.

Responsibilities

Engage prospects and existing customers through high-volume outbound calls, effectively promoting telecom plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend personalized solutions. Consistently achieve daily, weekly, and monthly sales targets by handling objections and rejections with professionalism. Maintain precise CRM records detailing calls, conversions, and follow-ups, ensuring adherence to scripts, quality, and process standards. Deliver an exceptional customer experience while maximizing revenue opportunities.

Qualifications

A strong command of English with a clear and neutral accent is essential. Candidates should possess a natural sales mindset with proven persuasive abilities. Excellent active listening skills and genuine customer empathy are key. The role demands resilience and the capacity to handle rejection effectively. Basic proficiency in system and CRM handling is required. Graduates are welcome, with flexibility based on strong communication skills. We are open to individuals with 0-2 years of experience; freshers are encouraged to apply. Prior BPO or sales experience is preferred.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX