Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to attracting and nurturing top talent, fostering an environment where everyone belongs and their contributions are valued. We believe in the power of possibility, driven by our people. At NTT DATA, your work makes a difference.

A career here offers continuous growth opportunities with extensive self-learning resources. Become part of an inclusive global organization where you can be your authentic self. Make a significant impact on clients, colleagues, and communities with your ideas. Gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

As an Entry-level Sales Associate, you will connect with Canada-based customers, promoting telecom products and driving revenue through consultative selling. This role involves making a high volume of outbound calls, understanding customer needs to recommend tailored solutions, and achieving daily, weekly, and monthly sales targets.

You'll also handle objections professionally, maintain accurate CRM records of all interactions and outcomes, and ensure strict adherence to scripts, quality standards, and processes. Your focus will be on delivering an exceptional customer experience while maximizing sales.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent. A robust sales mindset with excellent persuasive abilities is essential. You should possess strong active listening skills and customer empathy, coupled with resilience to handle rejection effectively.

Basic proficiency in system and CRM handling is required. Eligibility includes being a graduate (flexibility based on communication skills) and having 1-2 years of experience, preferably in BPO or sales roles. This is a full-time, 100% work-from-office position with a US-Canada Shift (Night Shift) and company-provided transportation for night shifts.

Essential Skills

English CommunicationSales AcumenPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareBPO Experience

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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