Call Center Associate
NTT DATA
NTT DATA
NTT DATA is a global leader, driven by people at its core. We cultivate an environment where everyone can belong, contribute, and grow. Discover a career that matters, offering continuous learning opportunities, an inclusive global community, and the chance to make a real difference for clients, colleagues, and communities.
Join us as a Customer Sales Executive and be part of a pioneering organization that collaborates with Fortune 500 clients and world-leading technology partners. You'll work alongside over 40,000 diverse colleagues in 57 countries, impacting services across more than 200 nations.
This is an entry-level outbound sales role focused on engaging Canada-based customers. You will promote telecom products and services, driving revenue through expert consultative selling.
Key duties include: - Conducting high-volume outbound calls to potential and existing clients. - Presenting and promoting telecom plans, upgrades, bundles, and retention offers. - Identifying customer needs and recommending personalized solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining precise CRM records of interactions and outcomes. - Adhering to script, quality, and process standards. - Delivering exceptional customer experiences while maximizing revenue.
To excel in this role, you'll need strong English communication skills with a clear and neutral accent. A natural sales aptitude, persuasive abilities, active listening skills, and genuine customer empathy are essential.
We are looking for resilient individuals capable of handling rejection. Basic proficiency in system and CRM handling is required. While a graduate degree is preferred, flexibility exists based on exceptional communication skills. Prior experience of 1-2 years in BPO or sales is advantageous.
NTT DATA
Information Technology & Services