Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

Join NTT DATA as a Call Center Associate and embark on a rewarding career in outbound sales. This entry-level position focuses on connecting with Canada-based customers to promote telecom products and drive revenue. We value your potential and offer a supportive environment for growth, belonging, and making a significant impact.

Responsibilities

Engage prospective and existing customers through high-volume outbound calls, promoting telecom plans, upgrades, and retention offers. Understand individual customer needs to recommend tailored solutions and consistently achieve daily, weekly, and monthly sales targets. Professionally handle objections, maintain accurate CRM records, and ensure adherence to all scripts, quality, and process standards for an exceptional customer experience.

Qualifications

A graduate with a strong command of English and a neutral, clear accent is essential. We seek individuals with a natural sales mindset, persuasive abilities, and excellent active listening skills with genuine customer empathy. The ability to remain resilient and handle rejection is key. Basic proficiency in system and CRM handling is required. While 1-2 years of BPO or sales experience is preferred, enthusiastic freshers are also encouraged to apply.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX