Join NTT DATA as a Call Center Associate and embark on a fulfilling career. We champion a people-first approach, fostering an environment where your contributions are valued and you can thrive. At NTT DATA, we believe in possibilities and empower our employees with continuous growth opportunities through accessible learning tools. Become part of a global pioneer with over 40,000 colleagues across 57 countries, serving Fortune 500 clients and leading technology partners.

This entry-level role focuses on outbound sales, engaging with customers in Canada to promote telecom products and services. You'll drive revenue through consultative selling, contributing directly to client success and the company's growth.

As a Call Center Associate, you will initiate high-volume outbound calls to prospective and existing customers, promoting a range of telecom products including plans, upgrades, and retention offers. Your role involves understanding customer needs to recommend tailored solutions and consistently achieving daily, weekly, and monthly sales targets. You will professionally manage objections and rejections, maintain accurate CRM records for calls and conversions, and ensure strict adherence to scripts, quality, and process standards. Delivering exceptional customer experiences while maximizing revenue is paramount.

Ideal candidates possess strong communication skills with a clear and neutral English accent, coupled with a proactive sales mindset and persuasive abilities. Essential qualities include active listening, genuine customer empathy, and resilience to handle rejection effectively. Basic proficiency in system and CRM handling is required. While a graduate degree is preferred, flexibility exists based on exceptional communication skills. Previous experience in BPO or sales is advantageous, though freshers with the right aptitude are strongly encouraged to apply.