Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA as a Call Center Associate and embark on a career where your contributions are valued. We foster a global, inclusive environment where growth and belonging are paramount. Discover opportunities to shine and make a real difference for clients and colleagues.

This is an entry-level outbound sales role focused on engaging customers in Canada and promoting telecom products. You'll be instrumental in driving revenue through consultative selling and building strong customer relationships.

Responsibilities

Engage customers through high-volume outbound calls, promoting telecom plans, upgrades, and retention offers. Understand client needs to recommend personalized solutions and achieve sales targets. Professionally handle objections, maintain accurate CRM records, and ensure adherence to quality and process standards. The goal is to deliver an exceptional customer experience while maximizing revenue.

Qualifications

We are looking for individuals with strong, neutral English communication skills and a persuasive sales mindset. Active listening, customer empathy, and resilience in handling rejection are essential. Basic proficiency in system and CRM handling is also required. A graduate degree is preferred, with 1-2 years of experience in sales or BPO being advantageous.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyCRM

Good to Have

BPOConsultative Selling

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX