Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to attracting and nurturing top talent. We foster an inclusive environment where every individual can thrive and contribute meaningfully. Discover a career filled with boundless opportunities for growth through extensive learning resources. Become part of a diverse international team of over 40,000 professionals across 57 countries, collaborating with Fortune 500 clients and world-leading technology partners.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote telecom products and services. Understand customer needs to recommend tailored solutions and drive revenue through consultative selling. Consistently meet daily, weekly, and monthly sales targets while professionally handling objections and rejections. Maintain accurate CRM records of all interactions and ensure adherence to scripts, quality, and process standards for a superior customer experience.

Qualifications

This entry-level role seeks individuals with strong English communication skills and a clear, neutral accent. A natural sales mindset with persuasive abilities is essential, alongside active listening skills and customer empathy. Resilience to handle rejection and basic proficiency in system/CRM handling are required. While a graduate degree is preferred, exceptional communication skills can be considered. Prior BPO or sales experience of 1-2 years is advantageous.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRMOutbound CallingConsultative Selling

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Associate at NTT DATA | SkillMX | SkillMX