Call Center Associate

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

NTT DATA is a global technology company focused on attracting and nurturing top talent, fostering an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our people.

A career here offers continuous growth opportunities with extensive self-learning tools. You'll join a global, inclusive community where you can be your authentic self. Make a difference for clients, colleagues, and communities, as your ideas are embraced and drive our agility. Be a global pioneer, collaborating with Fortune 500 clients and leading technology partners, as part of a diverse network spanning 57 countries.

Responsibilities

This entry-level outbound sales role focuses on engaging Canada-based customers to promote telecom products and services, driving revenue through consultative selling.

Key duties include making high-volume outbound calls, presenting telecom plans and offers, understanding customer needs to recommend tailored solutions, and achieving sales targets. You will professionally handle objections, maintain accurate CRM records, ensure adherence to scripts and quality standards, and deliver an excellent customer experience while maximizing revenue.

Qualifications

We are seeking candidates with strong English communication skills and a neutral, clear accent. A competitive sales mindset with effective persuasive abilities is essential.

Candidates should possess active listening skills, demonstrate customer empathy, and exhibit resilience in handling rejection. Basic system and CRM handling proficiency is also required. While a graduate degree is preferred, flexibility may be applied based on communication skills. Previous BPO or sales experience is advantageous, though freshers are encouraged to apply.

Essential Skills

English CommunicationSales AcumenPersuasionActive ListeningCustomer EmpathyResilienceCRMOutbound Calling

Highlights

  • Actively hiring

More Details

RoleCall Center Associate
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting