NTT DATA is seeking enthusiastic individuals for an entry-level Call Center Analyst role. This position focuses on outbound sales, engaging with customers in Canada to promote telecom products and services. Join a global organization that values its people, offering opportunities for growth, belonging, and making a significant difference.

We foster an inclusive environment where your contributions are recognized and valued. As part of our team, you will gain exposure to Fortune 500 clients and cutting-edge technology, working alongside over 40,000 diverse colleagues worldwide. Your ideas are welcomed and contribute to our agility.

Engage with a high volume of prospective and existing customers through outbound calls. Promote a range of telecom products, including plans, upgrades, bundles, and retention offers. Thoroughly understand customer needs to recommend suitable and tailored solutions. Consistently achieve daily, weekly, and monthly sales targets. Professionally manage objections and rejections, maintaining a positive customer interaction. Maintain accurate and detailed records in the CRM system, including calls, conversions, and follow-up actions. Adhere strictly to compliance requirements, scripts, quality standards, and established processes. Deliver an exceptional customer experience while optimizing revenue generation.

A strong command of English with a neutral and clear accent is essential. Possess a natural sales mindset with the ability to persuade effectively. Demonstrate active listening skills and a high degree of customer empathy. Exhibit resilience and a capacity to handle rejection professionally. Basic proficiency in system and CRM handling is required. Applicants should be graduates. Freshers with 0-2 years of experience are encouraged to apply; prior BPO or sales experience is preferred.