Call Center Analyst

NTT DATA

3–5 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader in IT services, where people are at the heart of our success. We are committed to fostering an environment where everyone can thrive, contribute, and grow. Experience a career filled with learning opportunities, belonging in an inclusive culture, and making a real difference for clients and communities. As a pioneer in the industry, you'll collaborate with Fortune 500 clients and world-leading technology partners.

We offer comprehensive benefits, including virtual paid training, medical coverage, and RRSP options, alongside opportunities for internal career advancement. This role operates on a US–Canada Shift (Night Shift) with 10-hour workdays and includes company-provided transportation for your convenience.

Responsibilities

Engage with Canada-based customers in this entry-level outbound sales role, driving revenue by promoting telecom products and services through consultative selling.

Key duties include: - Conducting high-volume outbound calls to potential and existing clients. - Presenting and promoting telecom plans, upgrades, bundles, and retention offers. - Understanding customer needs to propose suitable solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate CRM records of interactions and outcomes. - Adhering to scripts, quality, and process standards. - Delivering exceptional customer experiences while maximizing revenue.

Qualifications

We are seeking candidates with a strong communication background and a neutral, clear English accent. A proactive sales mindset with persuasive abilities is essential.

Ideal candidates will possess strong active listening skills, demonstrate customer empathy, and exhibit resilience to handle rejection effectively. Basic proficiency in system and CRM handling is also required.

Eligibility criteria include being a graduate, with flexibility based on communication skills. We prefer candidates with 3-5 years of experience, particularly in BPO or sales environments.

Essential Skills

CommunicationEnglish AccentSalesPersuasionActive ListeningEmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
IndustryInformation Technology & Services
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Analyst at NTT DATA | SkillMX | SkillMX