Call Center Analyst

NTT DATA

3–5 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions matter. We believe in possibilities and are driven by our people. At NTT DATA, your work has an impact.

Experience a career with ongoing growth opportunities, supported by barrier-free learning tools. Become part of a global community where you can truly belong in an inclusive setting. Make a difference for clients, colleagues, and communities with your embraced ideas. As a global pioneer, gain exposure to Fortune 500 clients and world-leading technology partners across 57 countries.

Responsibilities

As an Entry-Level Outbound Sales Executive, you will engage with Canada-based customers to promote telecom products and services, driving revenue through consultative selling.

Key duties include: - Conducting high-volume outbound calls to prospective and existing customers. - Promoting a range of telecom offerings, including plans, upgrades, bundles, and retention options. - Understanding individual customer needs to recommend suitable solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate CRM records of calls, conversions, and follow-ups. - Adhering to scripts, quality standards, and established processes. - Delivering exceptional customer experiences while maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent, coupled with a persuasive sales mindset.

Ideal candidates will possess: - Excellent active listening abilities and customer empathy. - Resilience and a proven capacity to handle rejection effectively. - Basic proficiency in system and CRM operations.

Eligibility criteria include being a graduate, with flexibility based on demonstrated communication skills. A minimum of 3 to 5 years of experience in BPO or sales is preferred.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services