Call Center Analyst
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to attracting and nurturing top talent. We foster an environment where every individual can belong, thrive, and contribute meaningfully. Our belief in possibility, coupled with the dedication of our people, drives our success.
At NTT DATA, a career offers continuous growth opportunities through accessible learning resources. You'll be part of an inclusive, global community where you can be your authentic self and make a significant difference to clients, colleagues, and communities. Embrace your innovative ideas in a dynamic environment where they are valued and encouraged.
As a global pioneer, you'll gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries. We provide all necessary equipment, virtual paid training, comprehensive benefits, an Employee Assistance Program, RRSP options, disability coverage, and robust rewards and recognition programs.
Engage with Canada-based customers in this entry-level outbound sales role, focusing on promoting telecom products and services to drive revenue through consultative selling.
Key duties include: - Conducting high-volume outbound calls to potential and existing customers. - Showcasing telecom products such as plans, upgrades, bundles, and retention offers. - Understanding individual customer needs to recommend suitable solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining precise CRM records of interactions, conversions, and follow-ups. - Adhering to scripts, quality benchmarks, and process standards. - Delivering an excellent customer experience while maximizing sales.
We are seeking individuals with a neutral and clear English accent, possessing a strong sales mindset and persuasive capabilities. Candidates should demonstrate active listening skills, customer empathy, and resilience to effectively handle rejection.
Basic proficiency in system and CRM handling is required. While a graduate degree is preferred, flexibility will be considered based on exceptional communication skills. Prior experience of 3-5 years in BPO or sales roles is highly valued.
NTT DATA
IT Consulting