Join NTT DATA and contribute to a global pioneer in technology services. We cultivate an environment where individual contributions are valued, fostering growth and belonging. As a Call Center Analyst, you'll play a vital role in sales, team support, and operational excellence.

This opportunity offers continuous learning and a chance to collaborate with a diverse, international team. You'll gain exposure to Fortune 500 clients and leading technology partners, making a tangible difference.

We operate on a US-Canada Shift (Night Shift) with 10-hour shifts. Company-provided transportation is available for night shifts, ensuring your convenience and safety. This is a 100% work-from-office role.

- Drive sales through high-value calls. - Provide essential floor support and act as a Subject Matter Expert for agents. - Mentor and coach team members to enhance performance. - Monitor call quality, offering constructive feedback for improvement. - Assist with new hire onboarding and training initiatives. - Track and report on team and individual performance metrics. - Manage and resolve escalations and critical customer issues. - Support the creation of performance reports and dashboards.

- Minimum of 2 to 5 years of experience in international BPO or sales roles. - Proven ability to handle complex sales calls and objections. - Excellent communication and interpersonal skills are essential. - Demonstrated coaching and mentoring capabilities. - Strong multitasking skills, with the ability to perform under pressure. - Experience as a Subject Matter Expert or in team handling is advantageous. - A graduate degree is preferred for this role.