Call Center Analyst

NTT DATA

3–5 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

Embark on a rewarding career journey with NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people who make it all happen. Your work here matters, offering ongoing growth opportunities through accessible learning tools, the chance to belong in a supportive global community, and the ability to make a tangible difference to clients, colleagues, and communities. Join us as a pioneer, gaining exposure to Fortune 500 clients and world-leading technology partners across 57 countries.

Responsibilities

As an Entry-level Outbound Sales Executive, you will be instrumental in engaging Canada-based customers to promote telecom products and services. Your core duties will involve making a high volume of outbound calls, presenting various telecom plans, upgrades, bundles, and retention offers. You'll focus on understanding customer needs to recommend suitable solutions and consistently achieve daily, weekly, and monthly sales targets. Professional handling of objections and maintaining accurate CRM records of all interactions, conversions, and follow-ups are crucial. Ensuring adherence to scripts, quality standards, and processes, while consistently delivering a strong customer experience to maximize revenue, will be key to your success.

Qualifications

We are seeking candidates with strong communication skills and a clear, neutral English accent. A natural sales mindset with persuasive abilities is essential, coupled with active listening skills and genuine customer empathy. The ideal candidate will possess resilience and the capacity to professionally handle rejection. Basic proficiency in system and CRM handling is also required. Eligibility includes being a graduate, with flexibility based on exceptional communication skills. Prior experience of 3-5 years in BPO or sales environments is preferred.

Essential Skills

CommunicationEnglish AccentSalesPersuasionActive ListeningCustomer EmpathyResilienceRejection HandlingCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Analyst at NTT DATA | SkillMX | SkillMX