Call Center Analyst
NTT DATA
NTT DATA
NTT DATA is a global organization that values its people and fosters an environment where everyone can contribute and belong. We are dedicated to attracting and nurturing top talent, offering continuous growth opportunities through accessible learning tools. Join us to make a difference for clients, colleagues, and communities, while gaining exposure to Fortune 500 clients and world-leading technology partners.
We provide comprehensive benefits including medical, vision, and dental coverage, an Employee Assistance Program, RRSP options, and disability support. Our employees also benefit from rewards and recognition programs and internal career advancement opportunities.
This entry-level outbound sales role involves engaging customers in Canada to promote telecom products and services, driving revenue through consultative selling. Key responsibilities include making a high volume of outbound calls, presenting telecom plans and offers, understanding customer needs, and recommending tailored solutions.
You will be responsible for achieving daily, weekly, and monthly sales targets, professionally handling objections, and maintaining accurate CRM records. Ensuring compliance with scripts, quality, and process standards is crucial, as is delivering a strong customer experience to maximize revenue.
We are seeking individuals with strong communication skills and a clear English accent, possessing a persuasive sales mindset and excellent active listening abilities. Candidates should demonstrate customer empathy and resilience, with the capacity to handle rejection effectively. Basic proficiency in system and CRM handling is also required.
Candidates must be graduates, with flexibility based on communication skills. A minimum of 3 to 5 years of experience, preferably in the BPO or sales sector, is preferred for this role.
NTT DATA
IT Consulting