Call Center Analyst

NTT DATA

3–5 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an environment where every employee can thrive. We believe in the power of possibility, driven by our dedicated people. At NTT DATA, your contributions truly matter.

Embark on a journey of continuous growth with abundant learning opportunities, including self-paced tools. Experience belonging within our inclusive global organization, where your authentic self is celebrated. Make a tangible difference to clients, colleagues, and communities through your innovative ideas. As a global pioneer, you will gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

As an entry-level Outbound Sales Executive, your primary role is to connect with Canada-based customers, champion our telecom products and services, and drive revenue through effective consultative selling.

Key duties include: - Conducting a high volume of outbound calls to engage potential and existing clients. - Effectively promoting telecom offerings such as plans, upgrades, bundles, and retention specials. - Diagnosing customer requirements and proposing customized solutions. - Consistently meeting daily, weekly, and monthly sales objectives. - Professionally addressing and overcoming objections. - Diligently maintaining accurate records within the CRM system for calls, conversions, and follow-ups. - Adhering strictly to scripts, quality benchmarks, and established processes. - Delivering exceptional customer experiences while optimizing revenue generation.

Qualifications

We are seeking candidates with a strong aptitude for sales and excellent communication skills. Essential qualifications include:

- Proficient communication abilities with a neutral and clear English accent. - A natural sales orientation coupled with persuasive capabilities. - Excellent active listening skills and genuine customer empathy. - Resilience and a demonstrated ability to handle rejection gracefully. - Competence in basic system navigation and CRM usage.

Eligibility: - A graduate degree is preferred, with flexibility based on exceptional communication skills. - A minimum of 3 to 5 years of experience in the BPO or sales sector is highly desirable.

Essential Skills

CommunicationEnglish AccentSalesPersuasionActive ListeningCustomer EmpathyResilienceCRMCustomer Service

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

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NTT DATA

IT Consulting

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