Call Center Analyst

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

NTT DATA is a global leader, and at its heart are its people. We are dedicated to attracting and nurturing top talent, fostering an environment where everyone can thrive and feel their contributions are valued. Our belief in possibility fuels us, but it's our team that brings it to life.

This role offers a unique opportunity to launch an entry-level outbound sales career, engaging with customers in Canada to promote telecom products and services. You'll drive revenue growth through consultative selling techniques.

Join a global pioneer, gain exposure to Fortune 500 clients, and collaborate with over 40,000 diverse colleagues worldwide. Experience continuous career growth with ample learning resources and be part of an inclusive culture where you can be your authentic self and make a real difference.

Responsibilities

As a key member of our sales team, you will be responsible for:

- Conducting a high volume of outbound calls to both prospective and existing customers. - Effectively promoting a range of telecom products, including plans, upgrades, bundles, and retention offers. - Deeply understanding customer needs to recommend personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally managing objections and handling customer rejections. - Maintaining accurate and up-to-date CRM records for all calls, conversions, and follow-ups. - Adhering strictly to scripts, quality assurance, and process standards. - Delivering an exceptional customer experience while simultaneously maximizing revenue.

Qualifications

We are seeking individuals with:

- Excellent communication skills, featuring a neutral and clear English accent. - A strong sales mindset and persuasive abilities. - Proficient active listening skills coupled with genuine customer empathy. - Resilience and the capacity to effectively handle rejection. - Basic proficiency in system and CRM operations.

Candidates should be graduates (flexibility based on strong communication skills) with 0-2 years of experience. Freshers are encouraged to apply, and prior experience in BPO or sales is preferred.

Essential Skills

English CommunicationSalesCRMActive ListeningCustomer EmpathyResilience

Good to Have

BPOSales Experience

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Analyst at NTT DATA | SkillMX | SkillMX