Call Center Analyst
NTT DATA
NTT DATA
NTT DATA is a global leader, and at its heart are its people. We are dedicated to attracting and nurturing top talent, fostering an environment where everyone can thrive and feel their contributions are valued. Our belief in possibility fuels us, but it's our team that brings it to life.
This role offers a unique opportunity to launch an entry-level outbound sales career, engaging with customers in Canada to promote telecom products and services. You'll drive revenue growth through consultative selling techniques.
Join a global pioneer, gain exposure to Fortune 500 clients, and collaborate with over 40,000 diverse colleagues worldwide. Experience continuous career growth with ample learning resources and be part of an inclusive culture where you can be your authentic self and make a real difference.
As a key member of our sales team, you will be responsible for:
- Conducting a high volume of outbound calls to both prospective and existing customers. - Effectively promoting a range of telecom products, including plans, upgrades, bundles, and retention offers. - Deeply understanding customer needs to recommend personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally managing objections and handling customer rejections. - Maintaining accurate and up-to-date CRM records for all calls, conversions, and follow-ups. - Adhering strictly to scripts, quality assurance, and process standards. - Delivering an exceptional customer experience while simultaneously maximizing revenue.
We are seeking individuals with:
- Excellent communication skills, featuring a neutral and clear English accent. - A strong sales mindset and persuasive abilities. - Proficient active listening skills coupled with genuine customer empathy. - Resilience and the capacity to effectively handle rejection. - Basic proficiency in system and CRM operations.
Candidates should be graduates (flexibility based on strong communication skills) with 0-2 years of experience. Freshers are encouraged to apply, and prior experience in BPO or sales is preferred.
NTT DATA
Information Technology & Services