Call Center Analyst

NTT DATA

3–5 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact.

Embark on a rewarding career with opportunities for continuous growth through accessible learning tools. Become part of a diverse, global team where you can truly be yourself and contribute to meaningful client, colleague, and community success. As a global pioneer, you'll engage with Fortune 500 clients and world-class technology partners across more than 57 countries.

Responsibilities

This entry-level role focuses on outbound sales, engaging Canada-based customers to promote telecom products and drive revenue via consultative selling.

Key duties include: - Conducting high-volume outbound calls to potential and existing customers. - Promoting various telecom offerings like plans, upgrades, bundles, and retention strategies. - Understanding customer needs to propose personalized solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining precise CRM records of interactions, sales, and follow-ups. - Adhering to scripts, quality standards, and process guidelines. - Delivering exceptional customer experiences while maximizing revenue.

Qualifications

Ideal candidates will possess a strong communication ability with a clear and neutral English accent, coupled with a persuasive sales mindset. Essential skills include active listening, customer empathy, resilience in handling rejection, and basic proficiency with systems and CRM tools.

Eligibility criteria require candidates to be a graduate, with flexibility based on communication skills. A minimum of 3 to 5 years of prior experience, preferably in the BPO or sales sector, is necessary for this role.

Essential Skills

CommunicationEnglish FluencySales AcumenPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareOutbound SalesConsultative Selling

Highlights

  • Actively hiring

More Details

RoleCall Center Analyst
IndustryInformation Technology & Services
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Analyst at NTT DATA | SkillMX | SkillMX