Join NTT DATA, a leader in technology services, and be a key player in our Business Support team. We are seeking a dedicated Business Support Senior Associate to enhance our client service operations. This role offers a dynamic environment where your contributions directly impact client satisfaction and our company's success.

We believe in fostering a supportive and growth-oriented workplace. At NTT DATA, your professional development is paramount, ensuring both your career advancement and our collective future.

This position is an excellent opportunity for individuals passionate about customer engagement and problem-solving within a professional setting.

As a Senior Associate, you will be the primary point of contact for policyholders, beneficiaries, and agents, delivering exceptional customer service via chat and email. Your role involves meticulously logging inquiries in our CRM system, identifying customer needs, and escalating complex issues to the appropriate departments.

You will also be responsible for developing and maintaining a comprehensive understanding of our insurance products, services, and processes. Collaborating with team members and management to proactively resolve service concerns and analyzing inquiries to ensure efficient and effective resolution will be crucial.

Additionally, you will support training initiatives for new team members, maintain strict confidentiality of all information, and undertake other duties as required to support team objectives.

We are looking for candidates with a minimum of 2 years of experience in chat support, comfortable working regular scheduled shifts. Exceptional verbal and written communication skills are essential, along with proficiency in using Windows PC applications, including navigating screens and learning new software.

Demonstrated experience in roles requiring high attention to detail, accuracy, and accountability is vital. You should possess a typing speed of at least 35 WPM and be prepared to work complete night shifts. A degree in any discipline with English as a compulsory subject is required.

Proficiency in MS Office suites and leading CRM tools like Salesforce is necessary. Prior experience in the insurance industry, specifically with life insurance and annuity policies, is a significant advantage.