Join NTT DATA and become a vital part of our team as a Business Support Associate in Chennai, India. We are seeking individuals who are passionate about customer engagement and thrive in a dynamic environment. If you're ready to contribute to a company that values quality, integrity, and employee growth, this role offers a fantastic opportunity to advance your career.

In this role, you will be the primary point of contact for policyholders, beneficiaries, and agents, delivering exceptional customer service via chat and email. You'll meticulously process and log inquiries within our CRM system, ensuring accurate data management. Your responsibilities will also include identifying customer needs, escalating complex issues to the appropriate departments, and maintaining a thorough understanding of our insurance products and services. Effective collaboration with team members and management is key to proactively resolving service concerns and contributing to team success. You will also assist in coordinating training for new team members and ensuring all information is handled with the utmost confidentiality.

We are looking for candidates with a minimum of two years of experience in chat support, accustomed to regular shift work. Essential qualifications include strong verbal and written communication skills, proficiency in using Windows PC applications, and a keen eye for detail, accuracy, and accountability. You must possess the ability to communicate effectively in a professional office setting and have a typing speed of at least 35 words per minute. A graduate degree with English as a compulsory subject is required. Proficiency with MS Office suites and leading CRM tools like Salesforce is also necessary. Candidates must be prepared to work night shifts and flexible schedules as per client demands, including potential overtime.