NTT DATA Services is seeking motivated individuals to join our dynamic team. We are a leading global IT services provider, specializing in digital transformation, cloud solutions, and automation.

We offer a comprehensive suite of consulting, application, infrastructure, and business process services. As part of the NTT family, we partner with a significant portion of the Fortune 100 companies.

Join our inclusive, adaptable, and forward-thinking organization where innovation and growth are encouraged.

This role involves overseeing and administering ITIL-based service support and technical account management. You will coordinate incident ownership and client account management on a 24x7 basis.

Key responsibilities include managing service delivery processes such as incident, problem, request, change, service level, and configuration management. You will also handle resource coordination, client relations, dispute resolution, and technical problem-solving, communicating effectively across all levels of service engagements, from tactical to strategic.

We are looking for candidates to join our team in India. While specific educational qualifications are not detailed, strong analytical and problem-solving skills are essential. Candidates should possess excellent communication and interpersonal abilities.

Familiarity with ITIL principles and frameworks is crucial for success in this role. Experience in managing client accounts and overseeing IT service delivery processes is highly valued.