Join the Customer Entitlement Services (CES) team at Oracle Health, where you'll play a pivotal role in supporting critical business transactions. Your work will directly impact the accuracy of customer assets and entitlement data, which is essential for generating quotes and order documents. This foundational activity ensures smooth operations for renewals, expansions, and other vital customer interactions.

We are focused on enhancing operational efficiency, consistency, and compliance across the organization. You will contribute to refining business practices and processes, developing new strategies, and ensuring the team is well-trained and aligned with our financial and tactical objectives.

Drive operational improvements by developing and implementing efficient, consistent, and compliant business practices and processes. Lead discussions with stakeholders to thoroughly understand requirements and collaborate with upstream and downstream teams to deliver effective solutions. Identify and prioritize requests based on their impact on the customer experience.

Foster strong stakeholder relationships through proactive communication and collaboration. Investigate the root causes of issues, reporting them to relevant stakeholders for timely remediation. Adapt quickly to evolving business needs and maintain a keen focus on delivering high-quality work, continuously seeking self-improvement to enhance performance and processes.

We are seeking a motivated individual to enhance operational efficiency and compliance within Oracle Health's Customer Entitlement Services. The ideal candidate will contribute to developing, communicating, and training the organization on best practices and processes. This role requires a proactive approach to problem-solving and a commitment to quality.

Key responsibilities include anchoring calls to gather stakeholder requirements, collaborating with cross-functional teams for issue resolution, and prioritizing requests based on customer impact. You will be instrumental in building stakeholder trust through robust communication and identifying issue causes for remediation. Agility in adapting to business changes and a dedication to continuous improvement are essential.