BPO Manager
NTT DATA
NTT DATA
Seeking an accomplished BPO Manager to spearhead our credit risk management services. This role involves leading a team, managing client relationships, and ensuring the delivery of exceptional financial risk solutions within the banking sector. Your expertise in financial analysis and regulatory compliance will be crucial in mitigating risks and driving client success.
This is an opportunity to make a significant impact by shaping credit risk strategies and fostering a high-performing team. We are looking for a visionary leader with a deep understanding of financial markets and a passion for operational excellence.
Key responsibilities include serving as the main client contact for credit risk management, understanding and exceeding client expectations, and developing strong, lasting partnerships. You will oversee the development and implementation of credit risk policies, monitor portfolio risk profiles, and conduct rigorous assessments including stress testing.
Furthermore, you will ensure the timely and accurate delivery of services, maintain high quality and compliance standards, and manage service level agreements. Leading, mentoring, and developing the credit risk team, fostering a culture of continuous improvement, and effectively allocating resources are also integral to this role.
A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required, with an MBA or relevant certification (e.g., CFA, CPA, ICWA) being a significant advantage. Candidates should possess a minimum of 10-15 years of experience in credit risk management, preferably with corporate underwriting experience in the banking sector. Experience within a BPO or shared services environment is highly desirable.
Essential skills include a strong command of US GAAP and IFRS, in-depth financial statement analysis, credit risk assessment, and financial ratio analysis. Proficiency in risk management software, strong analytical and decision-making capabilities, excellent communication, and interpersonal skills are also vital. The ability to manage multiple clients and projects concurrently, along with demonstrated leadership qualities, is expected.
NTT DATA
Banking